Refund Policy
Last updated: 19 August 2026
Tokri Ltd, trading as "Tokri", wants you to be happy with your purchase. This policy explains our money-back guarantee and how to request a refund.
30-day money-back guarantee
If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. This applies to your subscription payment and to one-off design package purchases.
How to request a refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net with your order email or receipt, or contact our support team at sabbirhossainnde@gmail.com or through our support page and we will help you arrange it.
Once approved, refunds are returned to the original payment method. Timing depends on your bank or card issuer, and is typically a few business days.
Cancelling your subscription
You can cancel at any time from your account. Cancellation stops future renewals; your plan stays active until the end of the period you have already paid for. Cancellation and billing mechanics are handled by Paddle under Paddle's Checkout Buyer Terms, and Paddle's own Refund Policy also applies.
Design packages already in progress
For design packages, you can request a refund within 30 days of purchase. If work has already been delivered we will still review your request in good faith and look for a fair outcome — a revision, a partial refund, or a full refund where the delivered work did not match the brief.
Questions
Email sabbirhossainnde@gmail.com and we will reply within one business day.